Consumer mediation

This is a courtesy translation. In the event of any discrepancy between this English version and the French version, the French version prevails.

In accordance with articles L.611-1 et seq. of the French Consumer Code, every consumer has the right to use a consumer ombudsman free of charge with a view to the amicable resolution of a dispute with a trader.

After sending a written complaint to our customer service (contact@myselfkey.fr, or by post to MY SELF KEY, 63 bis rue de Sèvres, 92100 Boulogne-Billancourt, France), and failing a satisfactory reply within two (2) months, you may refer the matter free of charge to the consumer ombudsman covering MY SELF KEY (MSK):

CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
Online submission: https://www.cm2c.net
Email: contact@cm2c.net, telephone: +33 1 89 47 00 14

The ombudsman must be contacted within a maximum of one (1) year from the written complaint sent to the trader.